Cancellations, Refunds and Returns
Please note that orders for goods that have been custom made, made to order or personalised cannot be returned for a refund unless faulty or damaged.
Though we aim to get your item to as soon as possible, all our items are handmade, so please allow 4-6 weeks for delivery. When you have ordered your item we will contact you with an up to date timescale.
Incorrectly Delivered Goods
In the case of incorrectly delivered items, items must be in as new and unused condition when returned to us. If you have received the incorrect goods, please contact us immediately. As soon as we receive the incorrect goods back, we will arrange delivery of the correct goods and refund the postage costs incurred. We recommend using a signed for service to return any goods.
If you would like to order from J.H.Leather you can order straight from our website and pay by Card or PayPal (you do not require a PayPal account to order this way).
Once we receive your order we will contact you with a confirmation email and up to date timescale on orders.
Orders will be made up to the sizes provided when ordered, any mistakes when measuring are not the responsibility of J.H. Leather. We cannot accept returns or offer refunds on orders that were measured wrong. Please see our measuring guide for details on how to measure your new item. If you need any more help please contact us on firstname.lastname@example.org.
Want to place an order, but you don’t live in the United Kingdom? We can ship worldwide! If you are interested in ordering from outside the United Kingdom, please select the international postage option and check out. Please note when ordering from outside the UK you may incur an import tax duty when the parcel enters your country. You will be liable to cover this cost.
All items sent within the United Kingdom are sent singed for via Royal Mail, these items take roughly 2 working days to be delivered. International parcels are sent International Tracked and Signed for via Royal Mail or via UPS. Items sent outside the United Kingdom may take to up 21 days to be delivered. Parcels can be tracked via the email sent out upon posting.
If an item is lost in transit, a case will be raised with the carrier and upon receipt of compensation, a replacement item will be sent out. This process can take a while, so please be patient whilst the case is in progress.
Bookings for workshop days and online lessons made via our website, email, telephone or in person are deemed to have accepted the terms and conditions listed below. Places on training days are provisional until full payment has been received. Upon your booking we will contact you with confirmation and an information pack.
Cancellations and Refunds
1:1 workshops run from 1st April - 31st October each year.
Upon ordering a 1:1 workshop, you have 14 days in which to cancel for a full refund. Please contact J.H. Leather in writing or via email with your name and order number. A refund will then be issued using the same payment method made upon ordering.
Once an order for a 1:1 workshop has been placed, you will need to contact J.H. Leather in order to book your day(s). Booking of the workshop day(s) need to be made within 6 months of the original order date. Any workshop day(s) that are not booked within this time frame will be forfeit, and a new order will need to be placed.
Once workshop dates have been confirmed, you are able to cancel for any reason up to 4 weeks of the scheduled date for a refund, minus a 10% administration fee. A refund will be issued using the same payment method used in the original order. Alternatively, a new date can be booked at no additional cost.
Cancellations received within 4 weeks from the chosen start date are non-refundable, instead an alternative date will be offered.
Workshops can only be rescheduled once. If you are unable to attend this rescheduled date, the workshop is forfeit and no refund will be given.
1:1 workshops ordered as a gift are non-refundable 14 days after the initial order date. If a cancellation is made within this time, a refund will be issued using the original payment method. Booking of the workshop day(s) need to be made within 6 months of the original order date. Any workshop day(s) that are not booked within this time frame will be forfeit, and a new order will need to be placed.
If you are booking a multiple day 1:1 workshop, it can be arranged that the days are spread out and not concurrent. No refund will be given after the first day has been completed, if you need to cancel, are unable to attend or do not book any remaining days. You will have 6 months in which to book the first day of your workshop and all days will need to be completed within the workshop running time for that year. (1st April - 31st October).
If a cancellation is made within 24 hours of the scheduled workshop start date, no refund will be given, but alternative dates will be offered at a 50% discounted rate.
Workshops and online support are for the purpose of leather training only, instances where the student acts inappropriately will end in the termination of the session immediately and no refund will be given.
J.H. Leather retains the right to cancel a workshop day or online lesson for any reason without notice. The student will be offered alternative dates or a full refund. J.H. Leather is not responsible for any costs incurred by students for travel, accommodation, or any other service.
Any refunds will be made via the original payment method.
Terms and conditions are subject to change.
Workshop days or online lesson are offered on an informal basis and are not certified courses. If you are looking to create your own business in leather craft, we highly recommend that you get appropriate insurance beforehand.
J.H. Leather may document your workshop day(s) by taking videos and images. Students will be asked permission before doing so. Images will be used on the J.H. Leather website, social media accounts and for marketing purposes.
Upon ordering a Digital Download, you have 14 days in which to cancel, for any reason for a full refund, unless you download your ordered item with in that time. If you download your item with in 14 days, then the right to cancel will be lost and no refund given.
We do not accept refunds on digital products, please read the descriptions of each digital listing carefully to ensure you are purchasing the correct product.
Licences: Each digital file will have the use licence listed clearly on the product listing. Please ensure you read this before purchase.
The patterns cannot be re sold, shared, or redistributed electronically or otherwise.
These patterns are not to be used in a teaching situation, as this is deemed as sharing
You may not sell, share or redistribute any of our patterns.
Digital file formats are listed on each product page, please ensure your printer is compatible with the listed paper sizes to ensure the correct printing of patterns.
You are limited to a maximum of 2 downloads per purchased pattern so ensure you keep your downloads safe. J.H. Leather is not responsible for loss of patterns, and you will need to repurchase patterns in the case of loss if you have reached your maximum download allowance.
Digital downloads are sent via a downloadable email link, please check your junk mail folder in case the email ends up there.
Each download comes with the use licence, please read carefully before using the patterns to ensure you use the patterns correctly.
Anyone seen to be selling products made using our personal use licence may face legal action.
Gift vouchers are valid for 12 months from the date of purchase.
Gift vouchers are non-refundable and can not be returned or exchanged.
Gift vouchers can not be used to purchase additional gift vouchers.
Gift vouchers can be used in full or part payment throughout our online store.
No change will be given on any unused balance and will remain on the gift voucher, this can then be used towards future purchases.
If your gift voucher is to be used to book a course, the booking must be made before the expiry date shown on the gift voucher, though the actual course can take place at a later date.
Promotional offers such as discounts do not apply to gift vouchers.
Gift vouchers are e-vouchers and will be automatically emailed out to the supplied email address at checkout. Please ensure you use the correct address when ordering and remember to check your junk email folder.
Leather is a natural product that loses a small amount of oil every day of its life, this needs to be put back in to stop it drying out and cracking.
To clean your leather item wipe fist with lukewarm water and a sponge. Once it has dried naturally you can apply a good quality leather balm.
Tuesday-Thursday 10am - 4pm (Subject to change)
Postal Address: J.H. Leather, Unit 4, Y Dolydd, Llanfyllin, SY22 5LD
This is a postal address only, workshop viewing is by appointment only.
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Please note we do not offer a repair service and commissions are taken on a case by case basis. To get in touch please email us.
Ordering a bespoke dog collar or belt? Please read the measuring guide to ensure you order the correct size.
When measuring for your new dog collar, the best option is to measure the internal length of a current collar adjusted to how you like it fitted. To do this, remove the collar from your dog and do it up at the desired fitting, then with a flexible tape measure measure around the inside of the collar. This length will be where the middle hole will fit on your new collar.You can also measure around your dogs neck. Place the tape measure around your dogs neck where the collar will sit and to a tightness that you like.
We will use the measurements provided as the internal measurement and add 2 larger and 2 smaller holes for adjustment.
The best way is to measure your current belt from the inside of the buckle to the hole that is used most. You can also use a tape measure and measure around your waist where your belt will sit.
We will add 3 larger and 3 smaller holes for adjustment.
Welcome to J.H. Leather
Looking to get started in leather craft? Have a crafty family member or friend? Then check out our Premium DIY Leathercraft Kits. We have a range of designs to choose from, and have now added personalisation options!